Conference Plus, Inc

“Our success, in large part, is due to our efforts to shift from traditional career pathing to offering increased training and development opportunities and implementing new business models for learning. All of our employees are experts in their respective areas of work, not only from a technological standpoint but in problem solving and critical thinking on behalf of our clients…A customer can buy the technology elsewhere, but it’s our people and processes that make the difference in our success.” -- Tim Reedy, CEO

ConferencePlus strongly believes that employee training and development drives results for positive customer experiences. As a result, all ConferencePlus employees, regardless of tenure, position, or prior education, are guided through a highly structured learning process that enables them to become both expert users of cutting-edge technology and responsive customer service representatives. The process is made of up six pillars: The Everyone’s a Leader at ConferencePlus Curriculum; The Essential Skills Curriculum; Real-time Mentoring Program; New Hire Orientation Training; Just-in-Time Department Specific Intervention Strategies; and Relationship Building and Knowledge Sharing Activities.

In addition to implementing an internal training and development process, ConferencePlus offers full-time employees up to $10,000 per year, and part-time employees up to $3,000 per year for formal education activities. Considering that high-end, web-based technologies are at the heart of the company’s main business function, it is not surprising that a hallmark of ConferencePlus’ training is its strategic use of online learning modules that are accessible 24 hours per day for group and individual meetings.

ConferencePlus maintains that invested and engaged employees care more about the quality of the company’s work and services which ultimately impacts the company’s bottom line. According to Tim Reedy, “Educating the workforce has benefits for everyone. At ConferencePlus, it helps us retain good employees by teaching people how to do their jobs better and by creating the loyalty that comes from the investment.”

Click here to view full case study. The information presented here was assembled in 2005. This does not necessarily represent the current status of Conference Plus.