The Northern Trust Company

“Building a real learning organization means not simply developing a series of programmatic responses, but weaving the learning into the fabric of the organization.“
- Tim Moen, Executive Vice President, Human Resources

Northern Trust Company, a financial services company with 82 offices in 12 states and employing 6,000 people in the Chicago area, is an awardee of WorkforceChicago2.0 due to its significant investment in its employees and its strategies of leadership development. The Northern Trust Company invests 66 percent of its expenses to develop and manage its human capital resources.

Taking a strong focus on developing leaders from within the company, and engaging its business units to ensure training methods are appropriate for the workplace, Northern Trust leverages technology to electronically deliver training through a learning management system that incorporates Web-based learning, online access to courses and materials, onsite workshops and trainings, and career resources.

Other techniques that contribute to the success of Northern Trust’s employee development efforts include integrated on-the-job training programs and voluntary mentoring programs that match motivated employees with experienced managers. Northern Trust is committed to developing its employees; up to 25% of managers’ annual incentive and merit pay is tied to their success in developing and managing their staff. All of these efforts have helped to establish The Northern Trust Company as one of Fortune Magazine’s “100 Best Companies to Work For.”

Click here to view full case study. The information presented here was assembled in 2002. This does not necessarily represent the current status of The Northern Trust Company.